Job Description

Job Summary

In this challenging position as Customer Support executive, you will be managing the customer support activities (mainly email, call and Chat support) for a fast growing USA Ecommerce Services Company.

Responsibilities and Duties

To provide email, call, chat support for international customers Take part in daily stand-up meetings Utilize and build FAQs, Solution Guides and Knowledge Base Maintain up to date and accurate process documentation Compile requirements for IT for new developments Support requests from senior management

Fluency in English is Must. (US Slang)

Effective written and verbal communication Self-driven and goal orientated + strong organizational talent. A positive can-do attitude and collaborate with international teams
Job Type: Full-time

Pay: ?20,000.00 per month

Benefits:

Work from home
Schedule:

Day shift Monday to Friday
Supplemental Pay:

Yearly bonus
Education:

Bachelor's (Preferred)
Language:

* Hindi (Preferred)