Respond to customer inquiries via multiple channels (phone, email, live chat, etc.) in a friendly, clear, and professional manner.
Address and resolve customer complaints, ensuring positive outcomes and customer satisfaction.
Provide product/service information, troubleshooting assistance, and guidance to customers.
Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
Collaborate with internal teams (sales, technical support, etc.) to ensure the efficient resolution of complex issues.
Follow up with customers to ensure that issues are resolved and satisfaction is achieved.
Assist with returns, exchanges, and warranty claims.
Job Type: Full-time
Pay: ?12,000.00 - ?15,000.00 per month
Work Location: In person
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