The Customer Care Executive in the travel industry plays a critical role in providing exceptional customer service and support.
They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive travel experience.
As the primary point of contact, the Customer Care Executive ensures customer satisfaction and fosters strong relationships with travellers.
Key Responsibilities:
Respond promptly and courteously to customer inquiries via phone, email, or chat.
Listen attentively to customer concerns, understand their travel needs, and provide appropriate solutions.
Follow up with customers to ensure that their concerns have been resolved to their satisfaction.
Effectively communicate travel details, policies, and procedures to customers.
Communicate customer feedback, suggestions, and concerns to improve service quality and customer satisfaction.
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?30,000.00 per month
Work Location: In person
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