Job Description

Location:

On-Site

Company:

EaseToLearn

Job Type:

Full-Time

About the Company:

EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We're on a mission to make learning personalized, efficient, and impactful. As part of our growth, we're hiring a

Customer Support Executive - B2B

to manage and support our institutional clients and partners.

Role Overview:

You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You'll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction.

Key Responsibilities:

Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements.

Requirements:

Bachelor's degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination--preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required.

What We Offer:

Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives.

If you're someone who enjoys solving problems, building relationships, and creating impact in the education space--apply now!

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid time off
Ability to commute/relocate:

Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

B2B sales: 1 year (Preferred)
Work Location: In person