Job Description

Job Summary:

We are looking for a

Customer Support Executive (Voice Process)

with excellent communication skills in

English and Hindi

to handle customer queries over calls. This is a

night shift role

with

pick-up and drop cab facility

provided.

Key Responsibilities:

Handle

inbound and outbound calls

to assist customers with their queries and concerns. Communicate clearly and professionally in both

English and Hindi

. Provide timely and effective resolutions to customer issues. Maintain high levels of

customer satisfaction and service quality

. Accurately log call information and follow up on pending cases. Escalate unresolved issues to the appropriate teams as needed. Adhere to call handling scripts, compliance guidelines, and quality standards.

Eligibility Criteria:

Education:

Minimum 12th Pass / Graduate

Languages:

Fluent

spoken English and Hindi

is mandatory

Experience:

Freshers and experienced candidates are welcome Comfortable working in

night shifts

Good problem-solving and interpersonal skills Basic computer and typing skills
Job Type: Full-time

Pay: ?250,000.00 - ?490,099.22 per year

Benefits:

Health insurance Paid sick time Paid time off
Work Location: In person