Job Description

We're hiring Customer Support Executives to handle customer queries in a domestic voice process. Strong communication skills in English and Hindi are a must.

Requirements:

Qualification:

Graduation mandatory

Experience:

Freshers & experienced candidates welcome

Skills:

Excellent verbal & written communication in English & Hindi

Job Details:

Shifts:

24/7 Rotational (6 days working, 1 weekly off)

Female Shift Window:

7 AM - 8 PM

Interview Process:

HR Round ? Ops Round ? Versant ? Client Round

Cab Facility:

Not available

Roles & Responsibilities:

Handle inbound and outbound customer calls professionally and resolve queries effectively. Provide accurate information about products, services, and policies. Record and update customer interactions in the system. Escalate unresolved issues to the appropriate department when necessary. Ensure a positive customer experience by maintaining empathy, patience, and professionalism. Achieve daily/weekly call handling targets and quality benchmarks. Adhere to process guidelines and company policies at all times.
Job Type: Full-time

Pay: ?20,000.00 - ?26,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person

Speak with the employer

+91 9176682000