We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process).
Responsibilities and Duties
Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat
Ensuring timely and professional responses to all complaints, requests and queries received
Research and compilation of answers for informational requests from customers
Proper recording and scrutiny of the complaints received
Efficient dealing of complaints to completion and enabling satisfaction of customer
Required Experience, Skills and Qualifications
Candidate should possess excellent communication skills both verbal and written
Ability to work effectively in a team environment
Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined
Prior experience in customer service industry will be an added advantage
Ready to work on US timings
Accent: US Accent preferred*