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Job Profile: Voice/Chat/Email Support Executive
Language known -English .
Job description
:
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Handle customer queries over email and/or chat
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend upskilling sessions to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Job Type: Full-time
Pay: ?17,000.00 - ?23,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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