Job Description

Noida, Uttar Pradesh, India Permanent Support 0 - 4 years



About us



Job Title:
Customer Support Executive


:
We are looking for a Customer Support Executive to help our users understand and use our product. You will answer customer questions, solve basic technical issues, and make sure customers have a smooth experience.


Experience Range:
0 - 4 years


Educational Qualifications:
Any graduation


Job Responsibilities:
Handle inbound and outbound customer queries via phone, email, and chat. Provide accurate information regarding products, services, and policies. Resolve customer complaints promptly and professionally. Maintain a record of customer interactions and update CRM systems. Coordinate with internal teams to ensure quick resolution of issues. Identify customer needs and suggest appropriate solutions or products. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and procedures while interacting with customers.

Skills Required:
Communication Skills , Customer Interaction , Client Issue Resolution , Cold Calling


Candidate Attributes:
Any graduate (preferred). Good communication skills (written & spoken). Basic understanding of software products or willingness to learn. Patience, problem-solving skills, and a customer-first attitude. Ability to work in shifts if required.

Job Code: KL-T5693733
About Us
About Us:



At Livekeeping we believe that is necessary to empower all businessman with useful data which can be gained from Tally. Our goal is to develop new applications and methods to simplify accounting in this new digital world.



Who we are?



We are a dedicated team of innovators and engineers, who recognise the need to transfer useful accounting data across multiple platforms. We have mastered tally and have recognised digital pathways to securely transfer its data across platforms.

Our first product is a mobile application that will digitally enable you to view your entire tally accounting data. This application will provide all useful insights of your business with the help of tally, This quantitative data will enable you to make smarter decisions.
Why Us?
What we do?



Over 18L Tally users don't have all-time access to their accounting data, We aim to solve this problem, go a step further, and let users manage their Tally for their mobile phone. We allow businesses to view, create, share & analyze business entries. Our mobile application will enable businessmen to efficiently utilise their precious time and resources.