to manage end-to-end customer queries across channels. The ideal candidate has prior experience handling e-commerce support, is confident in spoken English, and can resolve issues with empathy, clarity, and speed.
You will act as the voice of Rustorange--ensuring every customer interaction feels smooth, helpful, and warm.
Key Responsibilities:
Handle customer queries across
calls, WhatsApp, Instagram DMs, email, and chat.
Provide accurate information on
orders, deliveries, sizing, availability, return/exchange policies, and offers.
Track and resolve concerns related to
delayed shipments, cancellations, refunds, product issues, and exchange requests.
Coordinate with internal teams (warehouse, logistics, production, catalog, and design) for quick resolutions.
Maintain clear customer records and update status in shared trackers/CRM.
Ensure high customer satisfaction with polite, timely, and solution-oriented communication.
Escalate recurring issues or critical cases to the manager with proper documentation.
Support peak sale periods and festive season query load smoothly.
Skills & Competencies:
Minimum 2 years experience in e-commerce customer support
(D2C brand experience preferred).
Excellent spoken English
and clear communication skills (Hindi is a plus).
Strong customer handling and problem-solving attitude.
Comfortable managing multiple conversations across channels simultaneously.
Familiarity with e-commerce workflows:
order tracking, RTO, COD issues, exchange/refund cycles, courier coordination
.
Basic proficiency in
Google Sheets / Excel
and shared documentation tools.
Calm under pressure and able to handle escalations professionally.
High ownership, empathy, and ability to represent the brand tone.
Preferred Candidate Profile
Prior experience with
e-commerce
brands.
Has worked on
WhatsApp/Instagram
support and understands social commerce etiquette.
Customer-friendly personality with patience and a positive approach.
Comfortable working independently in a remote setup.
About Rustorange
Rustorange is a fast-growing contemporary modern Indian wear design studio. It is known for its trend setting designs and leads the industry in developing new
Company Website -
Linkedin -
Instagram -
Facebook -
Why Join Us
As a creatively-led brand, we're not just creating clothes -- we're nurturing a space where creativity blooms, stories are told through design, and every piece holds a heartbeat.
We're on a mission to build a community where creative minds lift each other, grow fearlessly, and turn dreams into something you can wear and live every day.
Come, be a part of something beautiful. Let's build a world where fashion feels like home.
How to Apply
Send your resume and portfolio link to
shally.sunekha@rustorange.com
with the subject line "Customer Support Executive".
Job Type: Full-time
Pay: ?300,000.00 - ?400,000.00 per year
Work Location: Remote
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