Job Description

We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.

Responsibilities:
1. Customer InteractionManage incoming customer inquiries through phone and email. Provide accurate and timely information regarding products, services, orders, and status updates. Assist customers with complaints, spare parts requests, and shipment-related queries.
2. Issue Resolution o Identify and resolve customer issues promptly and effectively.
Escalate complex cases to the concerned department or manager for quick action. Conduct follow-ups with customers to ensure closure and satisfaction.
3. Documentation & Reporting
Maintain accurate records of all customer interactions and transactions in the CRM system. Track, document, and analyze customer feedback to highlight trends and improvement areas.
4. Team Collaboration
Coordinate with sales, technical support, and logistics teams to deliver seamless service. Contribute to team meetings and support process improvement initiatives. Assist team members during high call volumes and special projects.
5. Compliance & Quality
Adhere to company policies, procedures, and service quality standards. * Strive for continuous improvement in customer experience, efficiency, and professionalism.