Job Description

Job Type: Full-time | Work From Office

Eligibility Criteria

Qualification: Undergraduate / Graduate

Both Hindi and English communication required

Versant level 4 required

Experience

:

6 months of experience required

Salary Details

Undergrad - 15k

Graduate - 16k

Shift timing - Rotational shift (6am-12am)

Roles & Responsibilities

Manage customer inquiries and issues through voice process.

Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.

Maintain a professional and courteous communication style in both English and Hindi.

Accurately record customer interactions and escalate complex issues when necessary.

Adapt to various customer interactions and handle them efficiently in a fast-paced environment.

Excellent communication skills (verbal & written).

Good customer handling and problem-solving skills.

Ability to work in rotational shifts.

Basic computer knowledge and typing skills.

Job Type: Full-time

Work Location: In person