Job Description

JOB DOCUMENT

Job Title:

Customer Support Executive

Location:

Sector 58, Noida, Uttar Pradesh - 201301

Department:

Customer Support

Experience:

Minimum 1 year

Job Summary

We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels

Responsibilities

Respond to customer queries via phone, email, and chat.

Resolve issues efficiently and maintain a positive tone.

Record all interactions accurately in the CRM system.

Escalate complex cases to the appropriate teams.

Collect customer feedback and reviews to improve service quality.

Suggest improvements to enhance the support process.

Maintain company standards in all customer interactions.

Requirements

Bachelor's degree any stream.

1 year of customer support or related experience.

Good communication and interpersonal skills.

Ability to multitask and manage time effectively.

Customer-first mindset and problem-solving attitude.

What We Offer

Supportive and collaborative work culture.

Training and development opportunities.

Clear career growth paths within the organization.

Job Types: Full-time, Fresher

Schedule:

Day shift
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Work Location: In person