Job Description

About spacesbyU:

SpacesbyU

(a brand owned by Spacetech Developers Pvt Ltd)is a fast-growing

direct-to-consumer (D2C) modular furniture brand

committed to redefining how modern India lives and organizes its spaces. We specialize in smart, stylish, and functional furniture solutions--from TV units and bookshelves to study tables and shoe racks--that bring both design elegance and everyday practicality to urban homes.

What sets us apart is our

fully in-house manufacturing setup

, allowing us to maintain strict quality control, fast turnaround times, and design flexibility to meet customer needs. At SpacesbyU, we combine craftsmanship with customer-centric innovation to create furniture that not only looks good but works even better.

We're more than just a furniture company--we're a team of passionate designers, makers, and problem-solvers working together to elevate home experiences. If you're someone who values creativity, ownership, and customer delight, you'll thrive with us.

:

We are looking for an

energetic and experienced Customer Support Executive

to join our growing team at SpacesbyU. As the

first point of contact for our customers

, you will play a key role in delivering a seamless and satisfying post-purchase experience. The ideal candidate should have

excellent communication skills

, a

problem-solving attitude

, and a strong

customer-first mindset

to represent our brand with empathy and professionalism.

1. Customer Interaction & Communication

Handle inbound and outbound calls of customers via phone, email, WhatsApp, and chat. Communicate clearly, professionally, and empathetically, maintaining a positive tone. Understand customer concerns with patience and respond with appropriate solutions. Exhibit excellent written and verbal communication skills.

2. Issue Resolution & Follow-Up

Analyze customer problems and provide effective resolutions in a timely manner. Coordinate with internal teams (logistics, production, installation) and external partners to resolve issues. Take ownership of escalations and ensure proper closure. Track open cases and proactively follow up until resolution is achieved.

3. Operational Coordination

Monitor and update customers on order status, dispatch, delivery, and installation timelines. Maintain accurate logs of interactions and resolutions using CRM tools and Excel trackers. Prepare summaries or reports for internal review of customer issues and patterns. Ensure internal documentation (FAQs, templates) stays updated based on customer feedback.

4. Pre & Post-Sales Support

Assist and guide customers with product details, order placement, and customization queries. Support returns, replacements, and refunds with clarity on policies and procedures. Clarify invoices, warranty, or installation-related queries promptly. Enhance overall customer experience by delivering timely and accurate information.

5. Product & Team Coordination

Assist management by relaying recurring customer feedback regarding product quality, features, or usage. Coordinate with product and design teams to stay updated on changes, launches, and availability.

Required Skills & Qualifications:

Minimum

1-2 years of experience

in customer support or service roles.

Excellent written and verbal communication skills

in

English and Hindi

. Strong proficiency in

Microsoft Excel and Word

for maintaining records and reporting including CRM tools & email platforms.

Patience

, empathy, and a customer-first attitude when handling queries and concerns. Proven

problem-solving abilities

to manage escalations and deliver effective resolutions. Ability to

multi-task

, prioritize, and manage time effectively in a fast-paced environment.
Job Type: Full-time

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

Paid time off
Schedule:

Day shift Fixed shift Weekend availability
Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Application Deadline: 18/05/2025