Handle customer inquiries promptly through various communication channels including phone, email, and chat
Identify and assess customer needs to achieve satisfaction
Provide accurate, valid, and comprehensive information to customers
Document customer interactions and feedback in our internal system
Stay updated with product knowledge and company policies
Resolve customer complaints efficiently and effectively
Collaborate with cross-functional teams to improve customer service processes
Assist in the training and onboarding of new team members as required
Job Type: Full-time
Work Location: In person
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