Job Description

: Customer Support Executive (Voice Process) - U.K.

About the Role

We are seeking a dedicated and professional

Customer Support Executive

to join our team, specializing in a voice-based process for our clients in the U.K. The ideal candidate will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive brand experience. This role requires excellent communication skills, a high degree of empathy, and a commitment to customer satisfaction.

Key Responsibilities

Customer Interaction:

Handle a high volume of inbound and outbound calls from customers, addressing inquiries, and providing solutions in a professional and courteous manner.

Problem Resolution:

Listen to customer concerns, diagnose the root cause of the problem, and provide accurate, timely, and effective solutions.

Information Management:

Accurately document all customer interactions, feedback, and resolutions in our CRM system.

Product Knowledge:

Maintain a deep and up-to-date knowledge of our products and services to effectively assist customers.

Performance:

Strive to meet and exceed key performance indicators (KPIs) such as customer satisfaction, call resolution time, and quality scores.

Qualifications

1-3 years of experience

in a customer support or call center role, preferably within a voice-based process.

Exceptional verbal communication skills

with a clear and professional telephone etiquette. Strong problem-solving abilities and a calm, empathetic demeanor. Proficiency in using CRM software and other customer service tools. Ability to work effectively in a fast-paced environment and handle multiple tasks. A high school diploma or equivalent is required; a bachelor's degree is a plus.

Shift Timings:

This role requires working in shifts to align with U.K. business hours.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person