Job Description

About the Role:

We are looking for a

Customer Support Executive

to manage customer queries and service requests for our

UK process

. The ideal candidate should have

excellent verbal and written communication skills

and a customer-first mindset. You will be responsible for handling calls, emails, and chats efficiently, ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and/or outbound calls from UK customers in a professional manner. Respond to customer inquiries via phone, email, or chat, and provide accurate information. Resolve complaints, service issues, and queries promptly while maintaining a positive customer experience. Document customer interactions and update CRM systems accurately. Meet performance targets including call quality, response time, and resolution rate. Adhere to process guidelines and maintain compliance with data security standards. Collaborate with internal teams to escalate and resolve customer concerns when required.

Required Skills & Qualifications:

Excellent

verbal and written

communication skills in English. Ability to comprehend UK accent and communicate fluently. Strong interpersonal, problem-solving, and listening skills. Ability to multitask and work in a fast-paced environment. Basic computer proficiency (MS Office & CRM tools). High levels of patience, empathy, and professionalism.

Preferred Qualifications:

Prior experience in an international voice process, preferably for the UK market. Experience in customer service or BPO environment will be an advantage.

Work Schedule:

Willingness to work in

UK shift timings

. Weekends off / rotational offs (as per process requirement).

What We Offer:

Attractive salary package with shift allowance (if applicable). Performance-based incentives. Professional training to enhance skill set. Opportunity to work in a global customer service environment.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?50,000.00 per month

Benefits:

Health insurance
Work Location: In person