Job Description

Job Summary:

We are looking for a proactive and customer-focused

Customer Support Executive

to join our U.K. process team. The ideal candidate will have outstanding communication skills, a passion for helping people, and the ability to deliver a seamless customer experience. You will act as the first point of contact for our U.K.-based customers, ensuring timely and effective resolution of inquiries and issues.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a professional and courteous manner Understand customer needs and provide appropriate solutions or escalate when necessary Maintain detailed and accurate records of customer interactions in CRM tools Ensure first-contact resolution and high levels of customer satisfaction Stay updated on products, services, and system changes to offer accurate information Collaborate with internal teams to resolve customer concerns promptly Meet and exceed performance metrics including response time, resolution rate, and customer satisfaction

Requirements:

Excellent verbal and written communication skills in English (U.K. accent preferred but not mandatory) 1-3 years of experience in customer service, preferably in an international process Strong interpersonal skills and a customer-first attitude Ability to multitask and handle high-pressure situations with professionalism Familiarity with CRM software and support tools is a plus Willingness to work U.K. business hours (2 PM - 11 PM IST, may vary slightly) Graduate in any discipline (a degree in Communication or Business is a plus)

Preferred Skills:

Prior experience supporting U.K. customers or working in a U.K. process Problem-solving mindset and ability to think on your feet Attention to detail and strong organizational skills
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

UK shift
Work Location: In person