to handle customer interactions across calls, emails, and chats. The ideal candidate will ensure high customer satisfaction by resolving queries efficiently and maintaining service quality standards.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Respond to customer queries via phone, email, and chat
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions and follow-ups
Coordinate with internal teams to resolve service or technical issues
Provide clear and accurate information about products and services
Ensure adherence to company policies and service standards
Required Skills & Qualifications
Atleast Minimum
1 years of experience
in customer support or a similar role
Strong verbal and written communication skills
Ability to handle customers calmly and professionally
Basic computer knowledge (MS Excel, CRM tools preferred)
Problem-solving and multitasking abilities
Preferred Candidates
Experience in e-commerce, logistics, or delivery-based companies
Customer-focused mindset with a positive attitude
Job Type: Full-time
Work Location: In person
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