Job Description

Job description:

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. This role is pivotal in maintaining our reputation for outstanding customer service.

Key Responsibilities:

Client Interaction: Respond to customer inquiries via phone, email, and in-person, providing detailed information about our services and addressing any questions or concerns.

Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust.

Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution.

Documentation: Maintain accurate records of customer interactions, feedback, and service issues to inform continuous improvement efforts.

Follow-Up: Conduct regular follow-ups with clients to ensure ongoing satisfaction and to gather feedback for service enhancement.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Application Question(s):

Do you have experience in Client interaction, issue resolution and coordination?
Work Location: In person

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