Job Description

Job Title

:

Customer Support Executive - Pharmaceutical Support

Location:

[Hi-TechCity ,Hyderabad ]

Job Type:

Full-Time

Experience Level:

0- 1years

Industry:

Pharmaceuticals / Healthcare

Education Required:

B.Pharm or M.Pharm

:

We are looking for a qualified and dedicated

Customer Support Executive

with a

B.Pharm or M.Pharm

background to join our pharmaceutical support team. This role involves providing accurate medical information, supporting customers with product-related queries, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

Respond to customer inquiries related to medicines, prescriptions, dosages, and product usage. Provide support via phone, email, chat, or CRM systems in a timely and professional manner. Explain pharmaceutical products, side effects, contraindications, and precautions clearly to both medical and non-medical clients. Maintain accurate records of customer interactions, transactions, comments, and complaints. Coordinate with medical teams, pharmacists, or internal departments for technical queries or escalations. Stay updated on all pharmaceutical products, medical terminologies, and current healthcare guidelines. Ensure compliance with company policies and healthcare regulations (e.g., D&C Act, GPP guidelines).

Required Qualifications and Skills:

Bachelor's or Master's degree in Pharmacy (B.Pharm or M.Pharm). Strong understanding of pharmaceutical terminologies and medical products. Excellent communication skills in English (additional regional languages are a plus). Ability to explain complex medical information in simple terms. Proficient in using computers, MS Office, and CRM tools. Customer-first mindset, empathetic attitude, and attention to detail.

Preferred (Not Mandatory):

Previous experience in customer support or healthcare communication roles. Knowledge of pharmacovigilance or medical coding will be an added advantage.

What We Offer:

Competitive salary package On-the-job training on medical products and CRM tools Health benefits and paid leave Opportunity to grow in a fast-evolving healthcare sector

How to Apply:

Send your resume to

[hemanth@adrotechsolutions.in]

with the subject line:

"Application for Customer Support Executive - Pharma Background"

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Provident Fund
Work Location: In person