Job Description

Job Title: Customer Support Executive - Travel Industry

Location:

Ghitorni, New Delhi

Company:

Aertrip.com

Job Type:

Full-Time

Experience:

0-2 Years (Freshers with excellent communication skills are welcome)

About Us

Aertrip.com is a fast-growing travel technology company offering seamless solutions for flights, hotels, holiday packages, and end-to-end customer journeys. We focus on delivering exceptional service through innovation and customer-first thinking.

Key Responsibilities

Handle customer queries via phone, email, and chat related to flight bookings, cancellations, rescheduling, and refunds. Assist customers with domestic and international travel-related information. Provide accurate solutions and ensure customer satisfaction on every interaction. Coordinate with the ticketing and operations team to resolve customer issues. Maintain records of customer interactions and update systems accordingly. Follow standard processes and achieve daily/weekly quality and productivity targets.

Requirements

Excellent verbal and written communication skills. Ability to stay calm and professional while dealing with customers. Basic computer knowledge and ability to learn new systems. Prior experience in customer support or travel industry (preferred but not mandatory). Freshers with strong communication and willingness to learn are encouraged to apply. Flexibility to work in rotational shifts if required.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person