to support our customers during Australian business hours. This role is ideal for candidates who are comfortable working night shifts and delivering high-quality customer service across email, live chat, and ticketing systems.
Key Responsibilities
Handle customer enquiries via
email, live chat, and support tickets
during night shift hours
Provide accurate
order status updates
, shipping information, and resolution timelines
Coordinate with internal teams (design, production, dispatch) to resolve customer queries efficiently
Assist with
order changes, size updates, artwork clarifications, and payment confirmations
Manage after-sales issues such as
delivery delays, missing items, size concerns, or incorrect orders
Maintain clear and accurate notes in the ticketing system
Follow internal escalation processes for urgent or complex cases
Proactively follow up with customers to ensure timely resolution
Ensure all communication aligns with the company's professional brand tone
Shift Details
Night Shift (aligned with Australian business hours)
Full-time | In-office
What We Offer
Full training and structured onboarding
Stable night-shift role with long-term growth opportunities
Supportive team environment
Opportunity to work with a fast-growing Australian eCommerce brand
Job Types: Full-time, Permanent, Fresher
Work Location: In person
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