In this challenging position as Customer Support Executive, you will be managing the customer support activities (mainly email, call and chat support) for a fast-growing European Digital Services Company.
Responsibilities and Duties
To provide email, call and chat support for international customers.
Take part in daily stand-up meetings.
Utilise and build FAQs, Solution Guides, and Knowledge Base.
Maintain up-to-date and accurate process documentation. Compile requirements for IT for new developments.
Support requests from senior management.
Required Experience, Skills and Qualifications
Experience in a Customer Service environment.
Should have adequate knowledge of MS Excel or Google Sheets.
Minimum of 3 years of professional experience for senior role (preferably international support)
Fluency in English is a must. Additional language is an advantage.
Effective written and verbal communication.
Self-driven and goal-oriented + strong organizational talent.
A positive can-do attitude and a willingness to collaborate with international teams.
Benefits
Leave encashment
Non-sales role
Performance-related bonus
Professional training for Personal Development Mentoring by Senior Management
Open and flexible working atmosphere
Above market-average paid holidays
Job Type:
Full Time
Salary:
From ?15,000.00 - ₹30,000.00 per month
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Leave encashment
Paid time off
Education:
Bachelor's (Preferred)
Experience:
Customer support: 2 years (Required)
Shift availability:
Day Shift (Preferred)
Work Location: In person
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