Job Description

Customer Support Executive (UK Voice Process)

Location:

Choolaimedu, Chennai

Company:

INIYAS Ltd

Working Days:

Monday - Friday

Timings:

UK Shift

Experience:

Minimum

1 year in voice-based international customer support

(UK clients mandatory)

CTC:

?3.36 L - ?4.8 L per annum

About INIYAS

INIYAS Ltd is one of the UK's leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

Address:

No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai - 600094

Role Overview

We are seeking an experienced

Customer Support Executive

with

excellent English communication skills

and

proven voice-process experience

supporting

UK clients

.
You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

Key Responsibilities

Handle

customer queries via phone

in a timely and professional manner. Manage

agitated or upset customers

calmly while maintaining control of the conversation. Take ownership of

urgent calls

, ensuring quick follow-up and resolution. Troubleshoot and resolve product- or service-related issues accurately. Maintain a courteous, empathetic tone at all times during customer interactions. Update CRM systems with case details, feedback, and resolutions. Proactively follow up on open cases to ensure closure and customer satisfaction. Coordinate with internal teams to escalate and resolve complex issues.

Requirements

Minimum

1 year experience in a UK voice-process

(customer support / technical support). Strong

fluency in English

- neutral or UK-friendly accent preferred. Must have experience

speaking directly with UK customers over calls.

Excellent communication, listening, and problem-solving skills. Ability to

multi-task

and

prioritise under pressure.

Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk). Calm, patient, and professional in handling escalations and urgent queries.

Why Join INIYAS

Work with a

dynamic, growing international team.

Continuous training

and skill development programs. Exposure to

multinational clients

and UK-based operations.

Career growth

opportunities in a fast-expanding organisation. Competitive pay and supportive work environment.

Apply Only If

? You have

1+ year of voice-process experience

handling

UK customer calls.

? You can communicate clearly, confidently, and professionally in English.
? You are comfortable handling

agitated or urgent customer situations.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

How many years of direct UK customer call-handling experience do you have? What is your current notice period or availability to join INIYAS? Expected CTC:
Work Location: In person