Job Description

Key Responsibilities

Answering inbound calls: to address customer queries, complaints, and requests.

Providing information: about products, services, and upcoming promotions.

Resolving issues: and complaints in a timely and satisfactory manner.

Building positive rapport: with customers to foster loyalty and satisfaction.

Documenting customer interactions: and following up on unresolved issues.

Essential Skills and Qualities

Communication Skills: Clear, concise, and articulate verbal communication is crucial for effective interactions.

Active Listening: Attentively listening to understand customer concerns without distraction.

Empathy and Patience: Understanding and sharing the customer's feelings while remaining patient, especially during challenging calls.

Problem-Solving: The ability to analyze customer issues and find effective solutions within company guidelines.

Product Knowledge: Having a thorough understanding of the company's products and services to assist customers accurately.

Emotional Intelligence: The capacity to manage one's own emotions and understand others' emotions to navigate interactions effectively.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person