Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information using the right tools and resources.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Document all interactions and maintain detailed records in the CRM system.
Follow communication procedures, guidelines, and policies.
Collaborate with other departments (e.g., Sales, Product, Technical Support) to resolve complex issues.
Escalate unresolved issues to higher-level support or relevant departments as needed.
Gather customer feedback and share insights to help improve the customer experience.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
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