Job Description

Description
We are looking for fresher customer support executive. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional manner.
Responsibilities
Provide exceptional customer service to our buyers on Etsy
Handle customer inquiries, complaints, and issues via email and chat
Resolve customer complaints and issues in a timely and efficient manner
Communicate with customers to understand their needs and provide appropriate solutions
Maintain accurate records of customer interactions and transactions
Collaborate with other teams within the company to resolve customer issues
Stay up-to-date with product and service offerings as well as industry trends and best practices
Provide feedback to management on customer trends, issues, and opportunities
Skills and Qualifications
Excellent communication skills, both written and verbal
Strong problem-solving skills
Ability to handle multiple tasks and prioritize effectively
Experience with CRM software and tools
Attention to detail
Ability to work independently and as part of a team
Experience in the jewelry industry is a plus