Job Description

We are leading Logistic Support and Packaging solutions Provider having head office in Varachha road, Surat hiring for below position Job role : Customer Support Executive (3-5 Yrs Exp) Location, Varachha, Surat CTC : Max. 30000 Per month Role & Responsibilities Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. Effective customer interaction customers and guiding them about PDS functions as a brand and its products. Build sustainable relationships and engage customers by taking the extra mile Being dedicated to customer satisfaction and resolving any concerns that the customer has. Identify customers\' needs, clarify information, research every issue, and provide solutions and/or alternatives. Maintain accurate records and document all customer support activities and discussions. Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions. Connect with the customers through Phone & Emails for day-to-day business requirements. Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions. Take a customer-focused approach to handle complaints and escalations. Desired Skills Proven working experience as a customer support executive Record of successful customer query handling Proficient in maintaining databases/MIS Excellent communication skills with English, Hindi & Gujrati Languages Excellent analytical, problem solving and organizational skills Ability to work independently and handle multiple projects at a time Qualification & Experience Graduate or Post Graduate Degree/Diploma in Business Administration would be an advantage A minimum of 5 years experience in a similar role. Experience in packaging industry would be an add on Interested candidate can send their updated CV on [HIDDEN TEXT] on Contact on 7861880530 Job Types: Full-time, Regular / Permanent Salary: 22,000.00 - 30,000.00 per month Benefits Health insurance Paid sick time Provident Fund Schedule Day shift Supplemental Pay Types Performance bonus Ability To Commute/relocate Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience Costomer Support: 3 years (Preferred) Work Location: In person

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