in a timely, professional, and friendly manner.
Understand customer needs and provide accurate solutions or guidance across both chat and voice interactions.
Maintain high standards of communication, empathy, and service quality.
Escalate complex issues to the Team Lead or relevant departments when required.
Follow defined workflows, SOPs, and quality guidelines.
Use Freshchat, Freshdesk, or similar tools effectively to manage conversations and track interactions.
Keep detailed and accurate records of customer queries, interactions, and resolutions.
Share customer feedback and highlight recurring issues with the Team Lead to support process improvements.
Meet or exceed defined performance metrics (e.g., first response time, resolution rate, CSAT, call quality).
Participate in training sessions and skill-building activities to stay updated on product knowledge and processes.
Requirements
Minimum 1 year of experience in customer support (chat and/or voice).
Familiarity with Freshchat, Freshdesk, or other modern support tools (preferred).
Excellent communication skills -
written and verbal
- with strong attention to grammar, clarity, and tone.
Good listening skills and the ability to handle conversations with empathy and professionalism.
Strong problem-solving skills with the ability to multitask in a fast-paced environment.
Flexible to work in
rotational shifts and week offs
(6 rotational week offs per month).
added advantage
Job Type: Full-time
Pay: ₹250,000.00 - ₹350,000.00 per year
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.