Job Description

Customer Support Executive (RTO & Reverse Logistics) with 6+ months work experience required in a healthcare brand located at Lower Parel / Parel (nearby staion), Mumbai

Candidates with E-commerce, Logistics, or Ops experience and RTO knowledge can apply

JD:

- Manage RTO (Return-to-Origin) cases by contacting customers to confirm delivery feasibility and resolve delivery issues

- Reduce order cancellations by offering exchanges or alternative solutions to retain customers

- Handle exchange requests, ensuring timely dispatch and correct item delivery

- Coordinate with warehouse, logistics partners, and operations teams for smooth processing of RTO and reverse logistics

- Accurately document all customer interactions and resolutions in the CRM system, following company protocols

- Consistently meet monthly targets for RTO recovery and cancellation-to-conversion rates

- Keep customers informed with timely updates on order status, refunds, and replacements

Salary up to Rs 25,000 per month (can be increased slightly)

Kindly share CV on shadabpatel93@gmail.com with subject line CSE - Parel mentioning your current salary, expected salary, notice period and reason to quit current organisation

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Application Question(s):

What is your current monthly salary? What is your expected monthly salary? How soon can you join if shortlisted? (in days)
Work Location: In person