Job Description

Job Summary:

We are looking for a dedicated and

Experienced Customer Support Executive

to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently by identifying problems and offering appropriate solutions. Maintain detailed records of customer interactions, transactions, and feedback. Follow up with customers to ensure issue resolution and satisfaction. Collaborate with internal teams, including sales, technical support, and operations, to address customer concerns. Stay updated on company products, promotions, and industry trends. Adhere to company policies, procedures, and service quality standards. Suggest process improvements to enhance customer experience.

Required Skills & Qualifications:

Education:

High school diploma or bachelor's degree in any field (preferred).

Experience:

2-6 years of experience in customer service or a related field (freshers with strong communication skills are welcome).

Communication Skills:

Excellent verbal and written communication in Hindi & English.

Problem-Solving:

Strong analytical and problem-solving skills.

Customer Focus:

A passion for helping customers and ensuring their satisfaction.

Multitasking:

Ability to handle multiple queries and prioritize tasks effectively.

Adaptability:

Ability to work in a fast-paced environment and adapt to changes.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Health insurance Provident Fund
Work Location: In person