Job Description

Job Title:

Customer Support Executive

Company Overview:

Join a fast-growing D2C brand in the

automobile, smart helmet, and consumer tech industry

. We are committed to delivering innovative products and an excellent customer experience, and we are looking for passionate individuals to join our team.

Job Location:

Jaipur

Employment Type:

Full-time

Experience Required:

1-3 years

Job Summary:

We are seeking a proactive and empathetic

Customer Support Executive

to handle customer queries, resolve issues, and ensure a seamless post-sales experience. If you have excellent communication skills, a customer-first mindset, and the ability to perform well under pressure, we'd love to hear from you.

Key Responsibilities:

Handle customer queries via phone, email, WhatsApp, and other platforms. Provide accurate information about products, services, warranties, and return policies. Coordinate with internal teams (warehouse, service, R&D) for timely issue resolution. Maintain detailed records of customer interactions and resolutions in the CRM. Follow up with customers to ensure satisfaction and closure. Support order tracking, replacement, and refund-related queries. Escalate complex issues to relevant departments promptly. Share weekly reports on customer satisfaction and support metrics. Assist in collecting customer feedback and suggest process improvements.

Required Skills:

Excellent communication skills in

Hindi & English

(both are mandatory). Strong interpersonal and problem-solving abilities. Familiarity with CRM tools, ticketing software, and MS Office. Ability to multitask and work under pressure. Basic knowledge of e-commerce and logistics is a plus.

Qualification:

Bachelor's degree in any field. Minimum 1 year of experience in a customer support / service role preferred.

How to Apply:

Interested candidates can apply directly via Indeed or

contact us at 9785352020

for more details.

Job Types: Full-time, Permanent

Work Location: In person

Speak with the employer

+91 9785352020