Job Description

We're Hiring - Customer Support Executive (IT Industry)

Location: Vidhyadhar Nagar, Jaipur

Working Hours: 10:00 AM - 6:00 PM

Job Type: Full-Time (On-site)

Salary: Up to ₹20,000 per month

Open Positions: 2

Experience: Fresher - 1 Year

About the Role:

We are looking for Customer Support Executives with strong communication skills and a basic understanding of computers and software platforms. This role is ideal for someone who is proactive, patient, and eager to solve customer queries in a professional manner.

Key Responsibilities:

Handle inbound customer calls with patience and clarity.

Actively listen to customer concerns and log them accurately.

Coordinate with internal teams to resolve customer issues.

Follow up with customers to ensure complete satisfaction.

Maintain records of interactions, feedback, and resolutions.

Stay updated with knowledge of the company's products, especially SaaS platforms.

Requirements:

12th pass (Graduation preferred)

Excellent verbal and written communication skills are a must

Basic computer knowledge and familiarity with SaaS software

Ability to handle pressure and work independently in a fast-paced environment

Prior experience in customer support or telecom is a plus

Basic coding knowledge is an added advantage

Preferred Skills:

Patience and active listening

Attention to detail and problem-solving mindset

Ability to multi-task and manage time effectively

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹240,000.00 per year

Application Question(s):

What's your current and expected CTC and notice period? What's your current location?
Language:

English (Preferred)
Work Location: In person