Job Description

Job Post : Customer Support Executive

:

Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.

Resolve customer complaints in a timely and professional manner
Monitor customer feedback and provide recommendations for improvement
Follow Quality Assurance & compliance guidelines.
Location:Sitapura/Mansarovar
Shift timings: Rotational Shifts
Working Days: 05 Days (Rotational)
Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS

Incentives: Performance Based
PF & Medical Benefits

ELIGIBILITY CRITERIA

Bachelor's degree in any field
Excellent written and verbal communication skills
Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

Excellent communication skills (verbal & written)
Knowledge of basic computer applications and programs
Knowledge of customer service principles and practices
Excellent customer service skills
Ability to multitask and prioritize tasks
Ability to work independently and as part of a team
Job Types: Full-time, Permanent, Fresher

Pay: ?25,000.00 - ?32,000.00 per month

Benefits:

Commuter assistance Food provided Provident Fund
Ability to commute/relocate:

Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person