Job Description

Roles & Responsibilities


Outbound call process (min. 100 - 120 calls in a day).


Completing 3 hours connected call duration by the day end.


Responsible for the student Help/ issues over calls.


Grievance handling/ query handling based on the academics and curriculum.


Taking feedback from the students.


Handling escalations & cancellation of students, working towards retention.


Provide accurate, valid and complete information by using the right methods/tools.


Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


Follow communication procedures, guidelines, and policies.


Responsible to revert on emails and Requests based on the program.

Only Females

Location - Ashok Marg, C- Scheme, Jaipur

DOJ - 4th August 2025 & 6th August 2025

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Application Question(s):

How many years of experience do you have in Customer Support
What was your last in hand salary
We are hiring for 4th August 2025 & 6th August 2025 batch We are hiring for Jaipur location ( Work from office - 6 days working)
Work Location: In person