Job Description

About the Role

We are looking for a Customer Support Executive to assist our customers through messaging, chat, and occasional voice calls. The ideal candidate must be fluent in English, customer-centric, and capable of maintaining professionalism in all interactions.

Training & Employment Structure

Selected candidates will undergo a

3-month training period

During training, a

monthly stipend will be provided

Upon successful completion, the candidate will be confirmed as a

full-time regular employee

This ensures the candidate has proper product knowledge, system understanding, and communication training before handling full responsibilities independently.

Key Responsibilities

Respond to customer queries through chat, messaging apps, and email Provide accurate information and troubleshoot basic issues Manage customer tickets and follow up until resolution Coordinate with internal departments for escalations Maintain CRM logs and communication records Identify patterns in customer concerns and suggest improvements Assist with customer feedback and satisfaction tracking

Required Skills & Qualifications

Strong command of English (written + spoken) Comfortable handling customer conversations with patience & clarity Prior experience in call center, BPO, customer support, or chat support is preferred Familiarity with tools like Freshdesk, Zendesk, Intercom, Gorgias, or similar (not mandatory but an advantage) Good organizational and multitasking ability Problem-solving mindset and ability to work independently

Soft Skills We Value

Empathy & active listening Positive attitude & adaptability Time management (remote discipline) Accountability & ownership Team communication

Working Hours

Since the role caters to Australian customers:

Shift (India):

Starts at

8:00 AM IST

Duration: 8-9 hours/day Monday to Friday (Weekends as per requirement or rotation)

Compensation

Monthly stipend during the 3-month training period Competitive salary after confirmation as a full-time employee Performance-based bonuses & growth incentives available
(If you want, we can add exact stipend & salary ranges once you finalize them.)

Why Work With Us

Work-from-home flexibility Hands-on training & skill development Friendly work culture Clear internal growth path into customer success, operations, or team lead roles Exposure to international markets

How to Apply

Interested candidates may send:

Updated resume/CV Brief self-introduction (written or audio preferred) Details of any customer support experience

Experience Level

0-3 years (freshers with excellent communication skills encouraged to apply)
Job Type: Full-time

Pay: ?3,000.00 - ?10,000.00 per month

Work Location: Remote