Job Description

: *USA Technical support voice process. *Must have excellent English communication skills. *Must have Customer handling skills. *Possessing excellent product knowledge to enhance customer support. *Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction. *Build sustainable relationships and trust with customer accounts through open and interactive communication. *Provide accurate, valid, and complete information by using the right methods/tools. *Meet personal/customer service team sales targets and call handling quotas. *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. *Keep records of customer interactions, process customer accounts, and file documents. *Take the extra mile to engage customers. Educational Qualification:- Undergraduate / Graduate with good computer knowledge Note:- for multilingual candidates proficiency in the spoken language would be of prime importance. Languages:- English, Punjabi. #location: Fortune Plaza, 106, Bavdhan, Pune, Maharashtra 411021 it is on-site (work from the office ) only 10hrs shift and 5.5days working Cab\'s not available Job Types: Full-time, Regular / Permanent Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb945,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Job Types: Full-time, Permanent Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb940,000.00 per month Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Night shift
• US shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon you can join?

Education:

• Bachelor\'s (Preferred)

Experience:

• International Customer service: 2 years (Required)

Language:

• Punjabi (Preferred)
• English (Preferred)

Speak with the employer
+91 8219896176