Job Description

Location:

Gurgaon

Job Type:

Full-time

Experience Required:

0-2 year

Industry:

Financial Services / Fintech / Payments

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Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies Escalate unresolved queries to the appropriate departments and ensure follow-through Maintain detailed records of customer interactions, issues, and resolutions using CRM tools Collaborate with the technical and operations teams to address recurring issues and improve customer experience Provide feedback to the product team based on customer pain points Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain
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Required Skills and Qualifications:

Minimum 6 month of customer support experience in the

payments or fintech industry

Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols Excellent verbal and written communication skills in English (regional language proficiency is a plus) Good problem-solving skills and attention to detail Ability to multitask and manage time effectively in a fast-paced environment Familiarity with customer support tools or similar CRMs Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage
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Preferred Qualifications:

Bachelor's degree in Business Administration, Finance, Commerce, or a related field * Experience in a startup or high-growth fintech environment is a plus