Job Description

We are looking for a proactive and empathetic

Customer Care Executive

to assist our customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction. The ideal candidate will be a good communicator, problem solver, and committed to delivering excellent customer service across multiple channels.

Key Responsibilities:

Respond promptly to customer queries via

phone, email, chat, or ticketing system

. Resolve

product/service-related issues

, provide information, and ensure customer satisfaction. Maintain a

positive, empathetic, and professional attitude

toward customers at all times. Escalate complex problems to the appropriate internal teams (technical, sales, operations, etc.). Keep accurate records of customer interactions, comments, and complaints. Follow communication procedures, guidelines, and policies. Provide feedback to the company regarding common customer issues or suggestions. Assist in

onboarding new customers

and providing basic product/service walkthroughs. Meet or exceed performance metrics including

response time, resolution time, and customer satisfaction

.

Requirements:

High school diploma or Bachelor's degree preferred.

0-3 years of experience

in customer support, call center, or service role. Excellent

verbal and written communication skills

.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Expected Start Date: 26/08/2025