We are looking for a proactive and customer focused Customer Support Executive to join our team. In this role, you will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction through various communication channels (email, chat, calls, or ticketing systems).
Key Responsibilities:
oRespond promptly and professionally to customer inquiries via email, chat.
oHandle and resolve customer complaints and technical issues in a timely manner.
oMaintain accurate records of customer interactions using the support ticketing system
oEscalate complex issues to the appropriate internal teams.
oFollow up with customers to ensure their issues are resolved satisfactorily.
oProvide product/service-related information and assist with on boarding or usage guidance.
oCollaborate with internal teams (Sales, Product, Technical) to address customer needs.
oEnsure high levels of customer satisfaction by providing excellent support.
Requirements:
oAt least 2 years of Experience in Customer Support
oProven experience in a customer-facing role, preferably in customer support or customer service.
oExcellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
oExceptional problem-solving abilities and a knack for finding creative solutions.
oStrong active listening skills and the ability to empathise with customer concerns.
oExceptional problem-solving abilities and a knack for finding creative solutions.
oMust be open to work in Rotational Shifts.
Preferred Qualifications:
oBachelors / Masters Degree in Business Administration.
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