Deployed at Transporter's Office - Chennai & Tamilnadu Regions
Employment Type:
Full-time | Field-based | 6 Days a Week
About the Role:
Truckrr is hiring a dedicated Customer Support Executive to be stationed onsite at a transporter's location, responsible for ensuring the smooth operation of our Driver Management as a Service (DMaaS) model. You will handle on-ground driver operations, manage trip and salary execution using Truckrr applications, and generate reports and insights for the client.
Reporting To:
This is a cross-functional role, where the executive will report:
Operationally to the Transporter (Client Site Manager/Owner) for day-to-day coordination, vehicle productivity, and driver availability.
Functionally to the Truckrr Customer Support Manager, who will guide on platform usage, service standards, reporting formats, and overall delivery of Truckrr DMaaS.
Key Responsibilities:
Driver Operations & Monitoring
Monitor driver attendance, shift planning, and trip creation daily.
Source, onboard, and allocate verified drivers from Truckrr HERO App.
Ensure all vehicles have assigned drivers and are operating at full fleet productivity.
Payment Management via Truckrr App
Use Truckrr ONE platform to manage trip logs, salary payouts, and incentive approvals.
Ensure driver payments are correctly processed with full transparency.
Reporting & Meetings
Extract daily, weekly, and monthly MIS reports and driver analytics.
Present operational insights to the client during weekly and monthly meetings.
Collaborate with Truckrr Customer Support Manager for dashboards and escalations.
Upselling & Additional Value Services
Identify opportunities to upsell services like:
Diesel card integration
Toll management
Insurance
Truckrr Credit (invoice-based financing)
Promote Truckrr as a single-stop solution for fleet efficiency.
Candidate Requirements:
1-3 years experience in transport operations, logistics, or field coordination. ( Fresher can also Apply)
Proficient in using mobile apps, dashboards, and digital payment systems.
Familiarity with fleet operations and driver payroll.
Good communication in Tamil + Hindi + working knowledge of English.
Willing to be deployed full-time at the client location.