Job Description

Roles and Responsibilities

Handle customer complaints and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Identify and assess customer's needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid, and complete information by using the right methods/tools. Follow communication procedures, guidelines, and policies. Take an extra mile to engage customers.
Qualifications and Experience

Graduates from any stream Fresher or 0 to 2 years in customer care English and Hindi Speaking is preferable.
Desired Candidate Profile

Excellent Communication in Hindi is mandatory. Strong phone contact handling skills and active listening. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt and respond to different types of Customers Proven customer support experience is an added advantage.
Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ?270,000.00 per year

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Quarterly bonus Yearly bonus
Ability to commute/relocate:

Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required) Hindi (Required)
Location:

Hosur, Tamil Nadu (Required)
Work Location: In person