Customer Support Executive (night Shift)

Year    MP, IN, India

Job Description

Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues by coordinating with relevant departments. Maintain records of customer interactions, feedback, and resolutions. Follow up with customers to ensure satisfaction and build long-term relationships. Assist in processing orders, returns, refunds, or technical support queries. Escalate complex issues to higher-level support or management when needed. Contribute to improving customer service processes and standards.

Required Skills (Customer Support Executive)



Excellent communication and interpersonal skills. Active listening and problem-solving ability. Patience, empathy, and customer-first approach. Ability to handle difficult situations calmly and professionally. Good computer skills and familiarity with CRM software, MS Office, or ticketing systems. Multitasking and time management skills. Team player with a positive attitude. Basic knowledge of the company's products/services.

GET IN TOUCH WITH US ON 8827277596



Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Experience:

International voice process: 1 year (Required) Customer support: 1 year (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person

Speak with the employer


+91 8827277596

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Job Detail

  • Job Id
    JD4409896
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MP, IN, India
  • Education
    Not mentioned
  • Experience
    Year