Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues by coordinating with relevant departments.
Maintain records of customer interactions, feedback, and resolutions.
Follow up with customers to ensure satisfaction and build long-term relationships.
Assist in processing orders, returns, refunds, or technical support queries.
Escalate complex issues to higher-level support or management when needed.
Contribute to improving customer service processes and standards.
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