Rotational / Night Shifts (as per business requirement)
Job Summary:
We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. The role involves handling queries from global customers, providing timely resolutions, and ensuring a high level of customer satisfaction through calls, emails, or chats.
Key Responsibilities:
Handle inbound and outbound customer interactions across multiple international regions (voice, email, chat).
Resolve customer issues efficiently while maintaining a professional and empathetic approach.
Escalate complex issues to higher levels where necessary.
Maintain accurate records of customer interactions in CRM systems.
Meet performance metrics including customer satisfaction, response time, and quality standards.
Collaborate with team members and support managers to continuously improve service delivery.
Requirements:
Graduate / Undergraduate with excellent communication skills in English (verbal & written).
Prior experience in International BPO/Customer Support preferred (fresher with excellent English can also apply).
Comfortable with rotational shifts and 24/7 work environment.
Strong problem-solving and multitasking abilities.
Good computer literacy and knowledge of MS Office / CRM tools.
Job Types: Full-time, Permanent, Fresher