Customer Support Executive
Year Mumbai, Maharashtra, India
Job Description
- Understanding the products and services provided by the company.
- Developing training lessons with service delivery systems.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company\xe2\x80\x99s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company\xe2\x80\x99s rules and regulations.
- Provident Fund
- Day shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- BPO: 1 year (Preferred)
+91 7982875629
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Job Detail
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Job IdJD3202280
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear