Respond promptly to customer inquiries via email and chat regarding products, orders, and special requests.
Maintain accurate records of customer interactions and issues.
Provide detailed product/service information and troubleshoot customer concerns.
Coordinate with internal teams to resolve cross-functional issues.
Share timely order updates and handle status-related queries.
Identify and resolve customer issues; escalate complex cases when needed.
Collaborate with Sales and Support teams for smooth query handling.
Suggest process improvements to enhance customer satisfaction.
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