Job Description

Job Title:

Customer Support Executive

Location:

[Indore]

Employment Type:

Full-Time

Department:

Customer Service / Support

Job Summary:

The Customer Support Executive will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through prompt, efficient, and professional communication. This role requires strong interpersonal skills, problem-solving ability, and a customer-first mindset to maintain client satisfaction and loyalty.

Key Roles and Responsibilities:

Customer Interaction

Respond to customer queries via phone, email, chat, or in-person in a timely and courteous manner. Provide accurate product or service information to customers.

Issue Resolution

Identify, investigate, and resolve customer complaints or concerns efficiently. Escalate unresolved issues to the appropriate department or supervisor when necessary.

Record Keeping

Maintain detailed and accurate records of customer interactions, complaints, feedback, and actions taken. Update CRM or customer databases regularly.

Customer Feedback and Relationship Management

Collect and analyze customer feedback to suggest service improvements. Build and maintain positive relationships to enhance customer loyalty.

Required Skills and Qualifications:

Bachelor's degree Prior experience in customer service or related field. Excellent communication skills (verbal and written). Strong problem-solving and conflict resolution skills.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Paid sick time
Ability to commute/relocate:

New Palasia, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Shift availability:

Day Shift (Preferred)
Work Location: In person

Speak with the employer

+91 8962434569