Job Description

Customer Support Associate - Roles & Responsibilities

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:

Voice Support (Calling)

Handle inbound and outbound calls to address customer queries, feedback, and support requests.
Provide accurate information about courses, schedules, and platform usage.
Ensure timely follow-ups and resolution of open issues.

Chat Process

Manage live chat interactions with users across the website and app.
Assist customers with instant query resolution and guide them through the learning platform.
Maintain courteous and prompt communication at all times.

Email Process

Respond to customer emails with clarity and professionalism.
Resolve technical, academic, or administrative concerns through detailed written support.
Escalate unresolved issues to the relevant teams when necessary.

Customer-Facing Testing & Feedback Collection

Participate in testing new platform features from a user perspective.
Provide structured feedback based on customer experience to the product and tech teams.
Identify common customer pain points and report them for improvement.

Reporting & Documentation

Maintain logs of all interactions across channels.
Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
Contribute to FAQs and help documents based on recurring queries.
Qualifications:

Fresher can apply Job Location Nashik . Strong verbal and written communication in English Ability to build and maintain relationships with clients. Strong organisational and time management skills. Ability to work independently and as part of a team or should be able good in team management.
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off * Provident Fund