Excellent communication skills
Problem-solving attitude
Patience and empathy
Basic computer knowledge (MS Office, CRM tools)
Job Role & Responsibilities:
Handle inbound and outbound calls related to customer queries, complaints, and service requests.
Provide accurate information about products, services, and warranties.
Log complaints and follow up with concerned departments until resolution.
Ensure timely and professional responses to customers via phone, email, or chat.
Maintain customer interaction records and update CRM systems.
Work towards customer satisfaction and meet performance targets like TAT, FCR, and CSAT.
Whatsapp cv - 9355510911
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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